Measurement
London, Manchester and Edinburgh community costs compared
Community management software budgets hinge on ONS pay data and advertised agency rates, which diverge sharply between London, Manchester and Edinburgh.
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Measurement
Measurement
Six ways to attribute community outcomes, from randomised trials to process tracing
Compare experimental, quasi-experimental, matched-cohort, interrupted-series, contribution and process-tracing methods for community outcomes.
Measurement
A method for community management benchmark research
Community management benchmark research: define community metrics and cohorts, assess evidence quality and use a worked forum example to guide decisions.
Measurement
Community management key metrics: honest denominators
Choose community management key metrics for England with explicit denominators, from outcomes and access through workload, quality, safety and cost.
Measurement
Measuring a community: start with the management decision, then outcomes, access, quality and attribution
Community measurement: choose the decision before metrics, define outcomes, record definitions, check access, separate activity, workload, quality and attribution.
Measurement
Community measurement mistakes, from undefined activity to false attribution
Avoid ten community measurement mistakes, from undefined activity and missing denominators to selection bias, hidden labour and false attribution.
Measurement
Build a community dashboard that names its decisions and shows its uncertainty
Build a community dashboard that connects member outcomes, service quality, workload, risk and cost to named decisions without hiding uncertainty.