Costs and pricing
Community management software: what UK SMEs should check
What UK SMEs should check before buying community management software: seat definitions, member tiers, VAT place of supply, moderation and data export.
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Costs and pricing
Costs and pricing
Sizing contingency in a community budget from confidence ratings
Size contingency for an English community budget by rating uncertain lines low, medium or high confidence, then adding the expected-to-high gap.
Costs and pricing
Costing an English community from people to termination without invented rates
Estimate community costs in England from people, software, implementation, moderation, governance, support, change and exit without invented rates.
Costs and pricing
How to build a community budget that finance will trust
Build an England community budget from people, technology, implementation, risk, change and exit, using traceable inputs instead of invented rates.
Costs and pricing
After a community pilot: finding the hidden costs other teams absorbed
Review a community pilot for hidden costs that other teams absorbed, from leave cover to departure, and move that work into the next English budget.
Costs and pricing
How flat, per-member, per-seat and usage pricing behave as a community grows
Compare flat-tier, member, activity, administrator, usage and bespoke community pricing through official records and workload-based scenarios.
Costs and pricing
Community return on investment only counts once the counterfactual is written down
Calculate community ROI from an evidenced counterfactual, attributable benefits, complete costs, uncertainty ranges and non-financial member outcomes.