Reviews
How to write a community manager job description for UK roles
A community manager job description UK guide: duties, a seven-clause advert template, evidence to request, legal checks and interview questions.
Archive
September 2026
Reviews
Best community management software for UK universities: six options compared
Six community management options for UK universities compared on student data protection, accessibility, alumni budgets and exit terms, with questions to ask.
Tools and providers
What is the best community platform for UK startups?
Naming platforms for UK startups, from Discourse and Circle to Slack and Discord, with pricing models, data duties and what to check before you sign.
Costs and pricing
Community management software: what UK SMEs should check
What UK SMEs should check before buying community management software: seat definitions, member tiers, VAT place of supply, moderation and data export.
Tools and providers
Discourse vs Circle: ownership, control and UK data duties
How Discourse and Circle compare for UK community managers on ownership, moderation controls, UK GDPR duties and VAT treatment.
Rules and ethics
GDPR community management software UK businesses: a practical guide
How UK businesses can check a community platform's data residency, Data Processing Agreement and ICO obligations before signing a software contract.
Operations
A UK ecommerce brand's community manager hire: contract type, pay sources and first 90 days
Hiring a community manager for a UK ecommerce brand: contract type, job description, pay evidence in pounds, data and moderation duties and a 90-day check.
Tools and providers
Mighty Networks vs Kajabi vs Circle UK: which suits your community?
A UK comparison of Mighty Networks, Kajabi and Circle with sterling guide prices, VAT treatment, plan tiers, community features and GDPR duties.
Rules and ethics
Facebook groups migration: UK step-by-step guide
A UK guide to Facebook groups migration: compare community platforms, check Facebook's available downloads, map member data and plan lawful invitations.
Rules and ethics
Online Safety Act 2023: what community managers must know
Community platforms count as user-to-user services under the Online Safety Act 2023. Here are the moderation duties, records and evidence UK managers need.
Foundations
How to start an online community for UK freelance consultants
A practical guide to starting an online community for UK freelance consultants, covering format, moderation, data protection, IR35 talk and costs.
Outlook
Five community trends worth testing before 2027 arrives
Five evidence-led community trends to watch in England during 2027, with practical tests, geographic limits and clear signals for a change of plan.
Rules and ethics
When a community post counts as advertising and how to record the approval
Check community advertising in England for commercial control, clear identification, substantiated claims, hidden incentives and review practices.
Reviews
Reading community agency reviews with an eye for provenance and incentive
Assess community agency reviews in England by checking identity, scope, evidence provenance, comparable clients, incentives, failures and freshness.
Outlook
Where AI earns its place in an English community team, and where it stops
Assess practical AI uses for English community teams through bounded trials, human review, privacy checks, security controls and measurable stop rules.
Measurement
Six ways to attribute community outcomes, from randomised trials to process tracing
Compare experimental, quasi-experimental, matched-cohort, interrupted-series, contribution and process-tracing methods for community outcomes.
Audience research
Research prospective members properly before deciding what to build
Research an English community's prospective members through careful recruitment, interviews, observation and surveys before deciding what to build.
Measurement
A method for community management benchmark research
Community management benchmark research: define community metrics and cohorts, assess evidence quality and use a worked forum example to guide decisions.
Reviews
Five community management providers with English operations, read from their own pages
Examine five community-management providers with English operations using official service pages, then shortlist by scope, evidence and buyer need.
Tools and providers
Six community platforms compared on what their makers actually claim
Compare six community platforms from official records by their stated product focus, then shortlist against an English organisation's own requirements.
Costs and pricing
Sizing contingency in a community budget from confidence ratings
Size contingency for an English community budget by rating uncertain lines low, medium or high confidence, then adding the expected-to-high gap.
Foundations
Four community management business models compared by cost and risk
Compare in-house, managed-service, hosted-platform and open-source community models by control, staffing, cost exposure and operational risk.
Audience research
The six people who sign off a community purchase and what each one needs to see
Build evidence-based community buyer personas around authority, member outcomes, operational constraints and proof required by each decision maker.
Strategy
Community management: choosing between public social, private messaging and your own forum
Compare public social, private messaging, hosted community and owned forum channels by discovery, control, member effort, moderation and exit.
Rules and ethics
Contract clauses that decide who really runs a community service
Review ten contract areas for community services, from scope and moderation authority to data roles, security, change, intellectual property and exit.
Foundations
How to assess paid community work opportunities in the UK, from customer education to migration
Assess paid community work opportunities in the UK: customer education, membership, feedback, moderation, intelligence and migration by testing owner and evidence.
Audience research
Competitor research for community services without pretending to have tested them
Research community competitors in England through a fixed service boundary, first-party claims, public records and evidence gaps that need direct checks.
Costs and pricing
Costing an English community from people to termination without invented rates
Estimate community costs in England from people, software, implementation, moderation, governance, support, change and exit without invented rates.
Costs and pricing
How to build a community budget that finance will trust
Build an England community budget from people, technology, implementation, risk, change and exit, using traceable inputs instead of invented rates.
Audience research
Interview questions that reveal whether customers actually want peer support
Ask twelve focused customer interview questions to uncover real peer-support needs, current workarounds, participation limits and useful pilot evidence.
Rules and ethics
Applying community management data protection in the UK
A UK community management data protection guide to lawful bases, the ICO fee, breach reporting, children's data and members' rights.
Foundations
The signs an organisation needs community management before anyone asks for it
Identify ten observable signs of demand for community management in England, from member behaviour and support pressure through to governance risk.
Rules and ethics
Writing a community disclosure policy that moderators can actually enforce
Write an English community disclosure policy that covers staff, sponsors, affiliates, gifts, reviews, member conflicts, labels and enforcement.
Foundations
Community management foundations in England: models and law
Community management foundations in England: four operating models, the law and regulators that apply, budget lines and six checks before you release spend.
Costs and pricing
After a community pilot: finding the hidden costs other teams absorbed
Review a community pilot for hidden costs that other teams absorbed, from leave cover to departure, and move that work into the next English budget.
Measurement
Community management key metrics: honest denominators
Choose community management key metrics for England with explicit denominators, from outcomes and access through workload, quality, safety and cost.
Operations
Community management launch review: trace member journeys
A community management launch review traces member journeys and operating evidence to guide the decision to improve, restrict, expand or stop a service.
Foundations
Before you launch a community offer, test need, scope, data, moderation and exit
Use this market-entry checklist to test an English community offer, covering member need, service scope, data, moderation, security and exit.
Outlook
Building a community services outlook without inventing a market size
Build an England community services outlook from a defined buyer group, observable demand, supplier capacity and scenarios without inventing market size.
Foundations
What England's community management market is worth, and why nobody can say exactly
Estimate England's community management market from defined buyer groups, public business data and documented assumptions, without inventing a total.
Measurement
Measuring a community: start with the management decision, then outcomes, access, quality and attribution
Community measurement: choose the decision before metrics, define outcomes, record definitions, check access, separate activity, workload, quality and attribution.
Measurement
Community measurement mistakes, from undefined activity to false attribution
Avoid ten community measurement mistakes, from undefined activity and missing denominators to selection bias, hidden labour and false attribution.
Strategy
A ninety-day plan that takes a community from open question to pilot decision
Use a 90-day community plan to verify member need, prepare governance, run a bounded English pilot and make an evidence-led continuation decision.
Operations
Community management operating workflow: shift handover
A community management operating workflow built around the handover: what the next owner needs, moderation records and audits of dropped cases.
Operations
Community management operations: workflows and review
A practical overview of community management operations, covering service promises, workflows, roles, moderation, suppliers and launch review.
Strategy
A community planning template with fields for purpose, people, rules and review
Complete a practical community plan for England with fields for purpose, membership, activities, staffing, rules, risks, measures and review decisions.
Costs and pricing
How flat, per-member, per-seat and usage pricing behave as a community grows
Compare flat-tier, member, activity, administrator, usage and bespoke community pricing through official records and workload-based scenarios.
Reviews
Reading community platform prices in dollars as a UK buyer
How a UK buyer reads dollar price pages for four community platforms, turns them into dated pound quotes and finds the costs the pages leave out.
Operations
A quality checklist for communities that covers access, answers, appeals and capacity
Check community quality across member access, answers, moderation, records, privacy, security, accessibility, staffing and continuous improvement.
Measurement
Build a community dashboard that names its decisions and shows its uncertainty
Build a community dashboard that connects member outcomes, service quality, workload, risk and cost to named decisions without hiding uncertainty.
Costs and pricing
Community return on investment only counts once the counterfactual is written down
Calculate community ROI from an evidenced counterfactual, attributable benefits, complete costs, uncertainty ranges and non-financial member outcomes.
Reviews
Reviewing community products and providers with an evidence hierarchy and repeatable tests
Review community products and providers through declared scope, first-party evidence, repeatable tests, integrity controls, limits and buyer decisions.
Outlook
Five community risks worth rehearsing, from a report surge to a compromised moderator
Rehearse five realistic community risks in England with clear warning signs, owners, containment steps, evidence needs and recovery tests for teams.
Reviews
Community selection checklist: normalise quotes, then apply gates
Compare two community supplier quotes like for like: scope the service, normalise fees, add internal cost, set mandatory gates and record conditions.
Operations
Setting community service standards that separate acknowledgement from resolution
Set measurable community service standards for England across access, response, resolution, moderation, inclusion, continuity and explanation.
Outlook
Five training exercises for English community team skills
Five practical exercises to train community team skills in England: paired cases, incomplete files, data views, AI summaries and incident drills.
Tools and providers
Community management software selection by member journeys
Practical community management software selection: map member journeys, test requirements, check legal duties, compare supplier evidence, costs and exit.
Strategy
A community strategy that connects one member need to staffing, channels and evidence
Plan an English community for 2027 by connecting a researched member need to activities, staffing, safeguards, channel choices and decision evidence.
Strategy
Community management strategy framework: build one from a single member outcome
Build an English community strategy from one member outcome, a defined activity, operating responsibilities, safeguards and decision measures.
Strategy
Community management strategy mistakes to avoid
Explore ten community management strategy mistakes, from platform-first planning to unclear moderation, data collection and measures of success.
Tools and providers
Comparing community suppliers like for like, from software to exit support
Compare community suppliers on a like-for-like basis across software, implementation, daily operation, governance, cost evidence and exit support.
Audience research
Microsoft Forms, Google Forms, SurveyMonkey and Typeform for community research
Compare four survey tools for English community research by respondent access, question design, collaboration, data handling and export needs.
Audience research
Community management target audience: define and test it
Define a community management target audience by task, eligibility and member needs, then test the statement to guide software or service decisions.
Operations
Eight community team roles and who holds the decision rights for each
Define eight community team roles in England, with clear decision rights for ownership, facilitation, moderation, expertise, data, security and insight.
Tools and providers
Implementing a community platform in stages, with test identities before real members
Implement a community platform through controlled configuration, representative testing, staged migration, operator training, launch and review.
Tools and providers
Decide what is being bought before any community tool demonstration
Choose community tools and suppliers for England in 2027 through service boundaries, first-party records, demonstrations, due diligence and exit tests.
Outlook
What the evidence can and cannot show about community management in 2027
Plan community operations in England for 2027 using verified UK signals, bounded scenarios, accountable decisions and specific evidence-based update triggers.
Rules and ethics
How UK online safety, data protection, consumer and advertising rules can apply to an online community
Explains how UK online safety, data protection, consumer and advertising rules can apply to an online community, with scope checks, roles and questions.
Rules and ethics
Community management rules and ethics in England
A practical guide to community management rules and ethics in England, covering UK online safety, data protection, moderation, advertising and contracts.
Tools and providers
Due diligence on a community vendor, from financial standing to automated features
Check a community vendor's identity, product scope, data role, security evidence, service capacity, commercial terms, continuity and exit plan.